Shipping Policy

Last updated: September 22, 2026

Dwellqora is owned and operated by Shenzhen Chuncan Fashion Technology Co., Ltd.

Dwellqora is committed to providing customers with a clear, reliable, and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through Dwellqora.com.

How to Place an Order

Customers can purchase products by selecting an item on Dwellqora.com, adding it to the shopping cart, and completing the checkout process.

Before submitting payment, customers should review their selected products, quantities, shipping address, shipping costs, and order details to ensure all information is accurate.

Order Processing / Fulfillment Time

After your order is successfully placed and payment has been confirmed, our team will begin processing your order.

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may take longer during holidays, promotional events, or periods of high order volume. We will make reasonable efforts to prepare and ship your order as quickly as possible.

Please note that processing time is separate from shipping transit time.

Estimated Delivery Time

Delivery times may vary depending on your destination, selected shipping method, carrier availability, and other external factors.

Estimated delivery timeframes begin after your order has been processed and shipped.

Actual delivery times may be affected by factors outside of our control, including customs procedures, weather conditions, carrier delays, public holidays, and other unexpected circumstances.

Shipping Fees

Shipping costs are calculated based on your delivery address, order details, and the available shipping method selected at checkout.

The applicable shipping fee will be displayed during checkout before payment is completed.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping.

Any geographic restrictions or exclusions will be displayed during checkout before payment.

Fulfillment / Shipping Origin

Orders may be fulfilled from our own facilities or partner facilities depending on inventory availability and delivery destination.

The shipping location may vary based on product availability and order requirements to help ensure efficient order fulfillment.

Order Tracking

Once your order has been shipped, you will receive shipping confirmation information with tracking details when available.

You may use the tracking number provided to monitor your package delivery status.

Please allow some time for tracking information to become active after shipment.

Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout, including the recipient name, delivery address, and contact details.

If incorrect or incomplete information causes a delivery delay, failed delivery, or additional shipping requirements, Dwellqora is not responsible for such issues.

If you notice any errors in your shipping information after placing an order, please contact our customer service team as soon as possible.

Delayed, Lost, or Damaged Packages

If your tracking information has not been updated for an extended period, your package appears to be lost, or your order arrives damaged, please contact our customer service team with your order number.

We will review the order and shipping information and work with the relevant shipping carrier when necessary to help resolve the issue.

Please contact us as soon as possible after discovering any delivery-related problem.

Returns and Refunds

If you need to return a product or request a refund, please review our Return & Refund Policy for detailed information regarding eligibility, return procedures, and refund processing.

To request a return, customers should contact our customer service team and follow the return instructions provided before sending any product back.

Approved refunds will be processed according to the applicable payment method and our refund terms.

International Shipping & Customs

For international orders, shipments may be subject to customs inspections, import duties, taxes, or additional fees depending on the destination country or region.

Any customs duties, taxes, or related charges imposed by local authorities are the responsibility of the customer unless otherwise stated.

Customs processing times may vary and are outside of Dwellqora’s control.

If you have any questions regarding shipping, delivery status, returns, refunds, or your order, please contact our customer service team.

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Shipping Policy