Privacy Policy

Last updated: September 22, 2026

Dwellqora is owned and operated by Shenzhen Chuncan Fashion Technology Co., Ltd.

Dwellqora is an online retail store operated by Shenzhen Chuncan Fashion Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Dwellqora.com.

At Dwellqora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit Dwellqora.com, place an order, or use our services.

Information We Collect

We may collect personal information that you provide when you place an order, contact us, subscribe to updates, or interact with our website.

This information may include your name, email address, shipping address, billing information, payment details, and other information necessary to process your orders and provide our services.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Communicate with you regarding orders, services, and updates

  • Improve our website, products, and customer experience

  • Prevent fraudulent or unauthorized activities

Payment Information

Payment transactions are processed through secure third-party payment providers. We do not store your complete payment card information.

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze website usage, and provide a better shopping experience.

You may manage cookie preferences through your browser settings.

Information Sharing

We do not sell, trade, or rent your personal information. We may share information with trusted service providers who assist us with payment processing, shipping, order fulfillment, website operation, and customer support.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on applicable laws, you may have the right to request access, correction, or deletion of your personal information.

To make a privacy-related request, please contact our customer service team.

How to Purchase and Receive Your Order

Select your products, add them to your cart, enter your contact and shipping details, review all charges, and complete payment at checkout.

Orders are delivered to the shipping address provided at checkout. Please check our Shipping Policy for processing and delivery estimates, and inspect your items upon arrival.

How to Request a Return or Refund

For a return or refund request, email service@dwellqora.com with your order number and reason. Our team will explain the next steps and provide return instructions and the correct return address when needed.

We will review your refund request and notify you of the outcome. Return eligibility, deadlines, shipping costs, refund methods, and processing times are governed by our Return & Refund Policy and applicable law.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

For problems with orders, delivery, products, returns, or refunds, email service@dwellqora.com with your order number and a description of the issue.

Company Information

Brand Name: Dwellqora

Company Name: Shenzhen Chuncan Fashion Technology Co., Ltd.

Registered Address: Room 6A48, 6th Floor, West Wing, Building 3, SEG Technology Park, No. 3012 Huaqiang North Road, Licun Community, Huaqiangbei Subdistrict, Futian District, Shenzhen, Guangdong Province, China

Email: service@dwellqora.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.