Return & Refund Policy
Last updated: September 22, 2026
Dwellqora is owned and operated by Shenzhen Chuncan Fashion Technology Co., Ltd.
This Return & Refund Policy applies to purchases made through Dwellqora.com. It explains when customers may request a return, how to submit a return request, return shipping responsibilities, and how refunds are processed.
We are committed to providing a clear, fair, and transparent return experience for our customers.
Ordering and Receiving Your Order
Customers can purchase products through Dwellqora.com by selecting items, adding them to the shopping cart, and completing the checkout process.
After payment is confirmed, an order confirmation will be sent to the email address provided during checkout. Orders will be shipped to the delivery address entered by the customer.
Customers should check the package and product condition after receiving the order. If there are any issues with the order, please contact our customer service team for assistance.
Return Window
Eligible products may be returned within 30 calendar days after delivery.
To begin a return, customers must contact our customer service team within this return period. Requests submitted after the applicable return window may not be accepted.
Once a return request has been approved, customers must follow the return instructions provided by our customer service team.
Return Eligibility
To qualify for a return, the item must meet the following conditions:
- The item must be unused, unworn, and in its original condition.
- The item must include original packaging, tags, and any included accessories.
- The item must not show signs of damage, misuse, alteration, or excessive wear.
Items that are damaged due to improper use, incorrect handling, or normal wear and tear may not be eligible for return.
Certain products, including personalized, customized, clearance, or final sale items, may have limited return eligibility. Any applicable restrictions will be clearly communicated before purchase or stated in the relevant product information.
How to Request a Return
To request a return, please contact our customer service team at:
Email: service@dwellqora.com
Please include the following information:
- Order number
- Product name or item details
- Reason for the return request
- Photos or videos showing the issue, if applicable
After receiving your request, our customer service team will review the information and provide return instructions if the request is approved.
Please do not send any products back before receiving confirmation and return instructions from our customer service team.
Return Address
Please do not send returns to our business registration address.
Once your return request has been approved, our customer service team will provide the appropriate return warehouse address and detailed return instructions.
Return Shipping Costs
Preference-Based Returns
For returns caused by personal preference, such as ordering the wrong item, changing your mind, or no longer needing the product, customers are responsible for the return shipping costs unless otherwise stated.
Damaged, Defective, Incorrect, or Significantly Different Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us promptly.
After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost to the customer.
Refund Process and Timing
Once the returned item has been received and inspected, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Please note that the time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Order Issues
If you receive an incorrect, damaged, defective, or incomplete item, please contact our customer service team as soon as possible.
We will review your request and work with you to provide an appropriate solution.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our customer service team:
Email: service@dwellqora.com
Company Information
Brand Name: Dwellqora
Company Name: Shenzhen Chuncan Fashion Technology Co., Ltd.
Registered Address: Room 6A48, 6th Floor, West Wing, Building 3, SEG Technology Park, No. 3012 Huaqiang North Road, Licun Community, Huaqiangbei Subdistrict, Futian District, Shenzhen, Guangdong Province, China